Privacy Policy for Curotiva
Effective Date: 19-05-2025
Curotiva (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your information when you use our mental wellness mobile application and website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email, phone number
Age or date of birth (if applicable)
Account credentials
Profile type (user, therapist, or listener)
b. Sensitive Information
Mental wellness preferences or goals
Chat messages and call metadata (encrypted)
Any documents or media you upload
c. Technical Information
Device type, OS, IP address, app version
Usage data and analytics (e.g., time spent, features used)
d. Location Information
With permission, approximate or precise location to improve matching or content
2. How We Use Your Information
We use your information to:
Provide and improve our services
Personalize content and experiences
Connect users with therapists or listeners
Send notifications or updates
Ensure safety and prevent misuse
Analyze trends and improve UX
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share data with:
Therapists or listeners you interact with
Service providers (e.g., hosting, analytics, messaging)
Legal authorities, if required by law or to protect rights/safety
All third-party partners are bound by confidentiality agreements.
4. Your Rights and Choices
You have the right to:
Access or correct your information
Delete your account and associated data
Opt-out of marketing emails
Withdraw location or notification permissions at any time
To make a request, email us at help@curotiva.com
5. Data Security
We implement strong security measures including:
Encryption (at rest and in transit)
Secure authentication
Regular audits and backups
Despite our efforts, no system is 100% secure.
6. Children’s Privacy
Curotiva is not intended for users under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from children without parental consent.
7. Data Retention
We retain your data as long as necessary to:
Fulfill the purpose it was collected for
Meet legal obligations
Enforce our policies
You can request deletion at any time.
8. International Users
Your data may be stored and processed on servers located outside your country. By using our services, you consent to this transfer in accordance with this policy.
9. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We recommend reviewing it regularly.
10. Contact Us
If you have questions or concerns about this policy or your data, contact us at:
help@curotiva.com
https://www.curotiva.com